TERMS OF USE
Last updated: 2025.12.02
1. Acceptance and Scope
1.1 These Terms of Use govern your access to and use of the Mitigram service
(“Service”). By creating an account, enrolling in a Plan or using the Service, you
agree to be bound by these Terms.
1.2 If you use the Service on behalf of an organisation, you confirm you are
authorised to bind that organisation and you accept these Terms on both your
own and the organisation’s behalf.
1.3 If a separate written agreement between Company and your organisation
directly governs your use of the Service, that agreement prevails in the event of
conflict.
1.4 Nothing in these Terms excludes rights you may have under mandatory law in
your jurisdiction.
2. Eligibility and Accounts
2.1 You must be at least 18 years old and legally capable of entering into a binding
agreement.
2.2 You must provide accurate and complete account information and keep it
updated.
2.3 You are responsible for all activity occurring under your account. You must
protect your credentials and notify Company promptly of any suspected
unauthorised access.
2.4 Company may refuse, suspend, limit or terminate access to the Service, any
account or any feature at any time, with or without notice, for any reason or no
reason, including to protect the Service, Company, other users or third parties.
Nothing in this section limits any mandatory rights you may have under
applicable law.
3. Service Description; No Advice; Use at Own Risk
3.1 The Service provides access to information, analytics and Data derived from
internal systems and third party providers via APIs or other integrations.
3.2 All Data is supplied “as is”, exactly as received from its sources. Company
does not verify, audit or guarantee the correctness, completeness,
timeliness, reliability or suitability of any Data. Company has no obligation
to store, retain, maintain or provide copies of any Data except where
required by mandatory law.
3.3 The Service is provided for general informational purposes only. It does not
constitute financial, legal, regulatory, sanctions, compliance, investment or
professional advice.
3.4 Nothing in the Service creates any fiduciary duty, advisory relationship or
duty of care beyond what is imposed by mandatory law.
3.5 You must evaluate all Data independently and perform your own due
diligence before taking any action or making any decision.
3.6 Company may modify, update, restrict or discontinue any part of the Service
at any time as permitted by applicable law.
3.7 Company does not guarantee that the Service will be available at any
particular time or that access will be uninterrupted.
does not verify, audit or guarantee the correctness, completeness,
timeliness, reliability or suitability of any Data. Company has no obligation
to store, retain, maintain or provide copies of any Data except where
required by mandatory law.
3.3 The Service is provided for general informational purposes only. It does not
constitute financial, legal, regulatory, sanctions, compliance, investment or
professional advice.
3.4 Nothing in the Service creates any fiduciary duty, advisory relationship or
duty of care beyond what is imposed by mandatory law.
3.5 You must evaluate all Data independently and perform your own due
diligence before taking any action or making any decision.
3.6 Company may modify, update, restrict or discontinue any part of the Service
at any time as permitted by applicable law.
3.7 Company does not guarantee that the Service will be available at any
particular time or that access will be uninterrupted.
4. Plans, Fees and Billing
4.1 The Service offers free and paid Plans. Features, pricing and billing cycles are
presented in the ordering flow or within the Service.
4.2 By selecting a paid Plan, you authorise Company or its payment processor to
charge the indicated fees to your chosen payment method.
4.3 Except where required by law, all fees are non-refundable.
4.4 Paid Plans renew automatically unless cancelled before renewal as instructed
within the Service.
4.5 Company may change Plan pricing or structure. Where required by law, users
will receive advance notice, and the change will apply from the next renewal.
5. License and Intellectual Property
5.1 Subject to compliance with these Terms, Company grants a limited, revocable,
non exclusive, non transferable, non sublicensable license to use the Service and
Data for internal professional purposes only.
5.2 All intellectual property rights in the Service and Data belong to Company or
its licensors.
5.3 You must not copy, distribute, export, sell, sublicense, reverse engineer,
decompile or disassemble the Service or attempt to derive its source code except
to the extent permitted by mandatory law.
5.4 You must not remove, obscure or alter any proprietary notices or technical
protections.
to the extent permitted by mandatory law.
5.4 You must not remove, obscure or alter any proprietary notices or technical
protections.
6. Acceptable Use
6.1 You must use the Service lawfully and in accordance with these Terms.
6.2 You must not:
• scrape, harvest or extract Data in bulk except as expressly allowed by the
Service;
• commercialize, resell or sublicense access to the Service or Data;
• interfere with, disable or circumvent security, rate limits or access controls;
• impersonate others or share your credentials;
• use the Service to create, support or benchmark competing products;
• use the Service in a way that damages, disrupts or degrades Company, other
users or third parties.
7. Third Party Data and External Services
7.1 The Service relies on third party data sources, APIs, hosting services, analytics
tools, payment providers and other external vendors.
7.2 Company does not control these external services and makes no
warranty regarding their operation, accuracy, completeness, security or
availability.
7.3 Third party Data may be inaccurate, delayed, incomplete, inconsistent or
unavailable. Company has no liability for errors, omissions, outages or
inaccuracies arising from third party systems.
7.4 You use third party Data entirely at your own risk.
7.5 Your use of third party services may be subject to their own terms, which you
agree to follow when applicable.
8. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE
AND ALL DATA ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL
FAULTS”. COMPANY AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION:
• MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON
INFRINGEMENT;
• CONTINUOUS, SECURE OR ERROR FREE OPERATION;
• ACCURACY, COMPLETENESS, RELIABILITY OR TIMELINESS OF DATA;
• SUITABILITY OF DATA FOR ANY FINANCIAL, LEGAL, COMPLIANCE, SANCTIONS,
CREDIT, RISK OR BUSINESS DECISION.
THIS SECTION DOES NOT LIMIT ANY WARRANTY THAT CANNOT BE EXCLUDED
UNDER APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE
AND ALL DATA ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL
FAULTS”. COMPANY AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION:
• MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON
INFRINGEMENT;
• CONTINUOUS, SECURE OR ERROR FREE OPERATION;
• ACCURACY, COMPLETENESS, RELIABILITY OR TIMELINESS OF DATA;
• SUITABILITY OF DATA FOR ANY FINANCIAL, LEGAL, COMPLIANCE, SANCTIONS,
CREDIT, RISK OR BUSINESS DECISION.
THIS SECTION DOES NOT LIMIT ANY WARRANTY THAT CANNOT BE EXCLUDED
UNDER APPLICABLE LAW.
9. Limitation of Liability
9.1 To the maximum extent permitted by applicable law, Company is not liable
for:
• indirect, incidental, consequential, punitive or special damages;
• loss of profits, revenue, business opportunities, goodwill or data;
• losses arising from reliance on any Data;
• losses caused by third party data failures, outages or inaccuracies.
9.2 To the extent permitted by law, Company’s total aggregate liability under these
Terms is limited to the amount you paid for the Service in the 6 months preceding
the event giving rise to the claim. If you use only a free Plan, this amount is zero.
9.3 Nothing in these Terms excludes or limits liability that cannot be excluded or
limited under applicable law (including liability for fraud or gross negligence
where mandatory).
10. Indemnification
You agree to indemnify and hold harmless Company and its affiliates, officers,
employees and agents from any claims, losses, damages, liabilities, costs and
expenses arising from your breach of these Terms, unlawful conduct or misuse of
the Service or Data.
11. Data Protection and Privacy
11.1 Company processes personal data in accordance with applicable data
protection laws, including the GDPR, UK GDPR, and any other mandatory privacy
laws.
11.2 For residents of California, Company will honour the rights provided under
the California Consumer Privacy Act (CCPA/CPRA).
11.3 Full details on categories of data, purposes, legal bases, retention, third party
transfers and user rights are described in Company’s Privacy Policy.
11.4 By using the Service, you acknowledge and consent to the processing of
personal data as described in the Privacy Policy.
11.5 You must not use the Service to process or extract personal data in violation
of applicable privacy laws.
the California Consumer Privacy Act (CCPA/CPRA).
11.3 Full details on categories of data, purposes, legal bases, retention, third party
transfers and user rights are described in Company’s Privacy Policy.
11.4 By using the Service, you acknowledge and consent to the processing of
personal data as described in the Privacy Policy.
11.5 You must not use the Service to process or extract personal data in violation
of applicable privacy laws.
12. Termination and Suspension
12.1 Company may suspend or terminate access for breach of these Terms,
misuse of the Service or any reason permitted by law.
12.2 You may cancel your Plan at any time in accordance with the cancellation
instructions within the Service.
12.3 Upon termination, your right to use the Service ceases immediately.
Provisions relating to intellectual property, warranty disclaimers, liability limits,
indemnification, privacy and governing law continue to apply.
13. Changes to Terms and Service
13.1 Company may update these Terms at any time. Updated Terms will be posted
with a revised date, and notice will be provided where required by law.
13.2 Continued use of the Service after changes take effect constitutes acceptance.
13.3 Company may modify, suspend or discontinue any feature or component of
the Service as permitted by law.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of Sweden without regard to conflict
of law rules.
14.2 Courts in Sweden shall have exclusive jurisdiction to resolve disputes, unless
mandatory law grants you the right to bring claims elsewhere (for example,
where consumer protection laws apply).
14.3 Nothing in this section prevents either party from seeking injunctive or
equitable relief where allowed.
15. Miscellaneous
15.1 If any provision is held invalid or unenforceable, the remaining provisions
remain in full force.
15.2 You may not assign or transfer your rights or obligations without prior
written consent; Company may assign these Terms in connection with a merger,
acquisition or corporate restructuring.
15.3 No waiver of any breach constitutes a waiver of any other breach.
15.4 These Terms, together with the Privacy Policy and applicable Plan
descriptions, form the entire agreement between you and Company regarding the
Service.
15.5 Company may deliver notices electronically, including within the Service or
by email.
15.6 Company is not liable for any delay or failure to perform caused by events
beyond its reasonable control, including natural disasters, acts of war, terrorism,
labour disputes, internet or telecommunications failure, or outages of third party
services
16. Definitions
“Company” means Mitigram AB with org nr 556962-9511, Tulegatan 2A, 113 58
Stockholm, Sweden
“User” or “you” means any individual using the Service.
“Service” means the platform, website, API, software and related functionality.
“Data” means all information, analytics, third party data and outputs available
through the Service.
“Plan” means the subscription or access tier selected by the User.